Nigel Mudekwa

In my role, I am responsible for conducting effective outreach programs to reach potential clients and identifying and cultivating leads to increase sales and revenue. Additionally, I streamline the onboarding process for clients to ensure a smooth transition and provide a positive experience. Maintaining the accuracy and quality of data on the Athstat platform is a crucial aspect of my responsibilities. I am diligent in entering data and ensuring that the information is up-to-date and reliable for our clients. Presenting the Athstat platform to potential clients is another key duty. I highlight its key features and advantages, showcasing how it can benefit their businesses. Utilizing platforms like LinkedIn, I expand our company's network and connect with leads, fostering new opportunities for growth. Regular communication with clients is essential, and I provide them with updates on the progress and performance of their digital assets on the platform. This proactive approach strengthens our client relationships and enhances their satisfaction. Collaboration with the marketing team is crucial in creating engaging newsletters that increase brand awareness. By leveraging programs like Canva and Mailjet, I develop captivating content that boosts brand visibility and improves customer engagement. Additionally, I write user manuals for new Athstat applications, ensuring clear and concise documentation for an optimal user experience. Lastly, I am involved in testing new Athstat applications, identifying and reporting bugs to enhance their overall performance and improve user satisfaction. This hands-on experience allows me to contribute to the development of high-quality applications.

I took on the responsibility of overseeing all daily operations and ensuring smooth business continuity during a transitional period. I prepared and presented board packs to provide the Board with essential insights and updates on company performance, facilitating effective decision-making processes. I provided strong leadership and direction to the technical, accounting, and sales departments, setting ambitious targets and driving exceptional performance across the entire organization. By developing and executing forward-thinking growth strategies, I successfully increased revenue and market share. To promote ongoing growth and success, I conducted comprehensive assessments of employee performance and productivity, offering valuable feedback and implementing effective training and development programs. I also analyzed complex accounting and financial data, providing insights and recommendations to optimize business operations and drive profitability. Building and maintaining strong relationships with clients and prospects was a priority, resulting in increased customer engagement and satisfaction. Additionally, I developed and executed effective marketing strategies, including targeted campaigns and outreach initiatives, which led to heightened brand awareness and successful lead generation. To bridge the gap between expected sales and actual performance, I implemented effective sales strategies and tactics to achieve or exceed targets. Proactively identifying new markets and opportunities, I drove growth and success across multiple sectors. Attending key exhibitions and conferences allowed me to establish valuable contacts and forge partnerships with key industry players. By consistently developing and implementing forward-thinking growth strategies, I kept the company one step ahead of the competition. Preparing reports, including board packs and business review meeting reports, was an integral part of my duties. These reports provided essential insights i

As the leader responsible for the day-to-day operations of a fleet of 193 vehicles, I oversaw various tasks such as fitting, troubleshooting, and repairing global track and Mix Telematics units. Additionally, I programmed an average of 5 Global Track and Mix-telematics units on a weekly basis. Providing support for Global Track and Mix Telematics Services was a crucial part of my role, ensuring that clients received the necessary assistance and guidance. I also provided oversight to existing team members, ensuring the collection, organization, analysis, measurement, evaluation, and reporting of transportation and logistics activities were carried out efficiently. Producing timely reports for clients, including exception reports, speeding violations, and service schedules, was another important aspect of my responsibilities. Working closely with a team of 10, we collaborated to develop and implement new tracking practices to enhance operational efficiency. In addition to managing the technical aspects, I engaged with customers to deliver exceptional service and resolve any complaints or issues that arose. Overall, my duties encompassed a diverse range of responsibilities aimed at ensuring the smooth functioning of the fleet and providing top-notch services to clients.

In my role, I took charge of driving service delivery and enhancing IT services and products for over 1,000 end users in a dynamic IT firm that catered to more than 20 corporate customers. This involved providing comprehensive IT support services, troubleshooting, and ensuring smooth system operations. To develop effective solutions for our partners, I conducted 10 on-site visits, collaborating with them to address their unique needs and challenges. Additionally, I offered complete IT technical support services, assisting management teams in optimizing business processes for maximum efficiency. On a daily basis, I swiftly resolved approximately 10+ customer issues with an impressive success rate of 95%. Recognizing the importance of continuous improvement, I implemented process enhancement strategies that resulted in positive changes, ultimately achieving a 100% rate of IT incident resolution. Furthermore, I played a pivotal role in installing, servicing, and upgrading more than 200 Windows computers, ensuring that our clients had access to the latest technology and software advancements. Overall, my duties encompassed a wide range of responsibilities aimed at delivering exceptional IT services and driving overall customer satisfaction.

In my role, I provided comprehensive IT support for the hospital's extensive technology infrastructure spread across 10 buildings. This involved managing and overseeing large-scale enterprise migration projects, systems conversions, and the performance tuning and monitoring of applications and systems. I played a key role in setting the long-term technical direction and capacity plans for the organization, utilizing my sound decision-making skills to maintain efficiency and productivity. To drive gains in data tracking/accuracy, workgroup efficiency, and profitability, I automated previously manual and time-consuming processes. Exhibiting excellent leadership skills, I maintained a strong attention to quality and deadlines, taking ownership of projects from start to finish. I gathered and assessed needs from various internal business units, creating custom solutions to resolve issues such as system slowdowns, virus outbreaks, and process bottlenecks. Additionally, I developed functional specifications for the IT group, ensuring that their work aligned with the organization's objectives. Demonstrating accountability, initiative, and attention to detail, I conceptualized, designed, implemented, and maintained hardware, software, and network infrastructure worth approximately USD 200,000. I also analyzed all aspects of server upgrade deployment for 100 workstations, ensuring a smooth migration process. To enhance operational efficiency, I created desktop standardization and dashboards, providing ad-hoc reports using tools like MS Access and MySQL Query Analyzer. Throughout my work, I maintained professional and courteous communication, demeanor, and interactions with both internal and external stakeholders. Overall, my duties encompassed a wide range of responsibilities aimed at ensuring the smooth functioning of the hospital's IT infrastructure and delivering effective solutions to meet their technological needs.