Bezel Mudavanhu

• Headed I.T Support Personnel, and supervised a team of Junior IT Officers • Support of the retail POS System and attendant hardware. • Trained staff on new technologies. • Carried out email and internet configurations, report writing. • Monitored system performance and I.T support for branch network. • Advised management on I.T technical and software issues. • Managed data processing and Integration. • Rectified problems relating to the malfunction of ICT equipment including software. • Responded to ICT Support requests in a timely fashion to ensure minimum disruption. • Installed, maintained, upgraded, and repaired a wide range of ICT equipment. • Monitored and kept a log of all breakdowns and alterations to the network. • Liaised with suppliers and external support companies as appropriate. • Recorded accurately and prioritize support requests, outcomes, and time taken in the Helpdesk. • Achievements: - Set up an efficient help desk system, and clear reporting procedures. - Created Standard Operating Procedures manual. - Achieved excellent system optimization. - Advised on system acquisition and deployment

• Monitoring system performance and I.T support for branch network POS system. • Installation and configuration of EFT software and devices • General governance/operations support for internal projects • Advising management on I.T, technical, and software Issues • Install, maintain, upgrade, and repair of a wide range of ICT equipment. • Rectify problems relating to the malfunction of ICT equipment and software. • Respond to ICT support requests in a timely fashion to ensure minimum disruption. • Monitor and keep a log of all breakdowns and alterations to the network. • Achievements: - Liaise with suppliers and external support companies as appropriate. - Record accurately and prioritize support requests, outcomes, and time taken in the Helpdesk.