barnabasbonde

• Provided technical support at a Tier 2 level for both hardware and software installed ERP software issues users encounter. • Provided helpdesk/service centre support, monitoring all inbound calls for the organisation. • Technical Support in the event a client faces a problem with the company’s installed software • Applied solutions where possible and appropriately, route calls and monitor activities until the issue is closed. • Provided system’s installation and testing. • Provided software license testing and deployment for users/clients. • Database collection and backup. • ERP management for clients.

• Technical support specialist to clients at Tier 2 level. • Support self-help and online training or on-site training to enable users to easily solve their own issues. • Managing website and email hosting on CPANEL. • Provided helpdesk/service centre support • Creating and Managing clients’ emails on server. • Monitoring and maintaining computer systems and networks. • User training on hospital and school management systems also providing technical support in the event where help is needed for the client.