Oswald Rubaba
About Candidate
Managed a 20-member cross-functional (product, information system, sales, support) team and coordinated with two business partners toward the successful launch of Trouble Ticketing on CVBS, a system that is currently used within the organization to track queries and red flag queries that have exceeded the minimum time to resolve.
· Improved product and service uptake as a product champion for services Econet Wireless offered.
· Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
· Building sustainable relationships of trust through open and interactive communication.
· Working with
